schema_version: 1
slo_id: slo-support-ticket-known-effect-v1
service: support-triage-ref
owner: support-operations
window: rolling_28d
sli:
  name: known_external_effect_rate
  numerator: runs_with_verified_expected_ticket_effect
  denominator: eligible_ticket_write_runs
  exclusions:
    - synthetic_load_tests
    - operator_cancelled_before_dispatch
  data_source: telemetry.run_complete+ticketing.reconciliation
target: ">= 99.0%"
action_on_breach:
  burn_rate_alert: 2h_and_24h
  rollout_action: freeze_expansion
  owner: support-operations
safety_invariants:
  - name: confirmed_cross_tenant_write
    allowed_count: 0
    action: rollback_and_incident
  - name: blind_retry_after_side_effect_unknown
    allowed_count: 0
    action: freeze_and_reconcile